Support Plan
A key pillar of sales is the confidence of customers in your service.
e-Warehousing offers unlimited email support for all accounts (Standard). Emails will be responded to within one business day( under normal circumstances).
A support ticket can be created by sending an email to support[at]ewarehousing.com.au which will provide you with a reference number for follow up.
Phone Suport
Additional phone support options are available for a fee: 1 day callback by a support rep (Silver); and, 4 hour callback by a support rep (Gold).
Definitions:
Knowledge Base: ewarehousing provides a detailed online help centre that can be accessed from inside your account.
Premium Queue: e-Warehousing offers tiers of support outlined above. Each tier of support has a service level for the ticket to be picked up. Please note that the service levels are not to resolve the issue to close; but to begin processing the issue being escalated.
Premium Phone Support and Service Levels: The premium phone support queue allows the premium support subscriber to contact our Call Centre and be hot-transferred to the e-warehousing representative associated with your account or issues. Many of our users ask for a dedicated agent or ewarehousing representative.
Premium Phone Support provides dedicated rep level of service and your account will be assigned to our most senior customer services team members.
Get your e-warehouse up and running today!
Intelligent Logistics
Logistics - Anything but simple
Logistics are all about getting the correct products to your customers - consistently, on time.
Simple. Or is it?
In order for your supply chain to work seamlessly, your logistics require flexible and agile coordination of a complex set of processes, operations and systems.
It takes a best practice Third Party Logistics (3PL) solutions provider with experience, knowledge, proven methodology and the, ever-more important, technological capabilities to provide accurate, fast logistics.
At STL Warehousing we like to call it Intelligent Logistics:
That's what our clients want - and that's what we provide.
Demand More of Your 3PL Partner.
Intelligent Logistics | Passion and Tranquillity
Receiving, Storage, Pick & Pack, Kitting & Assembly, Returns, Transport, Inventory Management, Same Day Dispatch, Track & Trace, Pricing Plans More »